SelfGrowth.com Money and Business Newsletter: 9 Ways to Handle an Angry Client by Tom Hopkins

Money and Business Newsletter Grow your business, improve your finances   3/28/12 issue:   9 Ways to Handle an Angry Client Money and Business Newsletter for thomas Publisher: David Riklan - http://www.SelfGrowth.com --------------------------------------------------- ** Money and Business Tip of the Week ** --------------------------------------------------- Is the person that people see at work a good and accurate representation of who you really are? Would people be shocked to know what you're really like when you're not at work? Do you feel enthused when you answer the question: What do you do? For people who love their jobs, their work is an extension of who they are and what they stand for. If you're in the wrong job however, it may say nothing about you as a person and merely be a means to paying the bills. Begin to work towards a job that is the perfect fit to your personality. -------------------------------------------------- ** Article: How to Handle an Angry Client - By Tom Hopkins ** --------------------------------------------------- Too many people, when faced with clients who range from dissatisfied to downright angry, choose the loser's path by postponing handling the situation. Worse yet, they handle it inappropriately. Postponement doesn't make the problem go away. It results in one of two things happening. Either the angry client decides the problem isn't worth the aggravation and cools down. Or, the client gets so angry that the next time you hear from him or her is through some sort of official (and possibly legal) letter. Worse yet, you'll see your company named on the local news channel in one of those consumer protection segments. If you're the business owner, you may think it's ok to lose one client who's unhappy, but it's not. You see when we have a good experience with a company, we tend to tell 3 other people about it. Positive word-of-mouth is great for business. However, someone who is displeased with a situation tells, on average, 11 people about it. Can you see how your business could be hurt by that? And, there's an even bigger risk, if you are a small businessperson or sole proprietor. You may learn more about your client's anger through legal channels. Naturally, no one wants to walk into a lion's den and face the angry client. However, you must consider the value of this client to you, your reputation, and the company. In most cases, I would guess that it will be worth your while to face that angry customer and get the situation resolved as quickly as possible. I'd like to give you nine steps I've developed for facing and dispelling another person's anger. They work well in most situations mainly because you're giving the client the attention their dissatisfaction deserves. 1. Acknowledge the other person's anger quickly. Nothing adds more fuel to a fire than having his or her anger ignored or belittled. The faster you verbally recognize their anger, the better. 2. Make it plain that you're concerned. Tell them you realize just how angry they are. Let them know that you are taking the situation seriously. Make notes of every possible detail they give you. 3. Don't hurry them. Be patient. Let them get it all out. Never try to interrupt or shut them up. In many cases, the best move is to simply listen. They'll wind themselves down eventually. In some cases, they'll realize they blew the situation out of proportion and feel foolish for it. They are then likely to accept nearly any solution you offer. 4. Keep calm. Most angry people say things they don't really mean. Learn to let those things pass and take them up after you've solved the present challenge -- only if you feel it's necessary to do so. 5. Ask questions. Your aim is to discover the specific things that you can do to correct the problem. Try to get specific information about the difficulties the problem has caused, rather than a general venting of hot air. 6. Get them talking about solutions. This is where you will learn just how reasonable this client is. By the time you get to this step, their anger should have cooled enough to discuss the challenge rationally. If it hasn't tell them you want to schedule a later meeting, even if it's in an hour, to come up with some reasonable solutions. Let them do the rest of their fuming on their time. 7. Agree on a solution. After you know exactly what the challenge is, you're in a position to look for some kind of action that will relieve the challenge. Propose something specific. Start with whatever will bring them the best and quickest relief. Don't get into a controversy over pennies at this time. 8. Agree on a schedule. Once you've agreed on a solution, set up a schedule for its accomplishment. Agree to a realistic time frame that you know you can handle. The biggest mistake you can make is to agree to something that cannot be done. If you do, you'd better be ready to face another bout of this person's anger when you don't come through. 9. Meet your schedule. Give this schedule top priority. You've talked yourself into a second chance with this client, so make sure you don't blow it. Once you've satisfied the client with regard to this situation, you will have earned another opportunity to serve their needs in the future...and the needs of those they'll tell about how well you handled it. ** To comment on this article or to read comments about this article, go here. About the Author: Tom Hopkins, the SelfGrowth.com Official Guide to Sales Training, carries the standard as a master sales trainer and is recognized as the world's leading authority on selling techniques and salesmanship. Over 4,000,000 people on five continents have attended Tom's high-energy live seminars. Tom personally conducts 60 seminars each year traveling throughout the United States, Canada, Australia, New Zealand, Singapore, Malaysia, Taiwan and the Philippines. Tom Hopkins is the author of "How to Master the Art of Selling™," which has sold over 1.4 million copies worldwide. He has also authored 13 other books on sales and selling strategies, including "Selling for Dummies™" published by John Wiley & Sons. http://www.selfgrowth.com/guide/tomhopkins.html

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[EzineArticles] First Quarter 2012 Video Roundup

First Quarter 2012 Video Roundup New My.EzineArticles.com Tools, Quick Tips, Laughs, and Leveraging Your Credibility! Our video studio has been busy in the first quarter, producing an assortment of videos to help you get the most out of your article writing efforts. In case you missed the video releases on the Blog and in newsletters, here's a list of the videos to help you get caught up, along with a short recap of each video's message: Author Tools and Resources:   Article Content vs. Real Life - Location Stuffing: Get a behind-the-scenes glimpse of the Late Night Article Writing set and find out how host Lenny Wordsmith learns to provide value for his audience without location stuffing.   Late Night Article Writing: 3rd Edition: Catch up with your favorite Late Night Article Writing host, Lenny Wordsmith and watch the Top Ten EzineArticles Blog Insights, Tips, and More from January 2012!   5 Video Channels to Keep You Connected: Explore each of EzineArticles' video channels to discover which suits your style to help you improve your article writing efforts and keep you connected.   Article Content vs. Real Life - Wrong Categories: In the 12th episode of the Article Content vs. Real Life series, discover why selecting the right category for your article will give your visibility a boost!   The Power of Social Networking: Discover how social networking sites amplify your article writing efforts and your articles encourage engagement with your audience.   Article Pieces and Parts:   2 Minute Approval Tips: #20 Reaching the Word Count: Get quick tips to reaching the minimum word count the right way to increase your credibility.   Common Article Writing Roadblocks: Discover the first Common Article Writing Roadblock many new and experienced Expert Authors encounter: Product Sales/Promotional Content.   1-Minute Approval Tips: #1 Your Author Photo: Find out how to upload your professional author photo using My.EzineArticles.com and discover what else you will earn in return.   EzineArticles Quick Tips:   Organizing Ideas with the Scratch Pad: Get organized with the new My.EzineArticles.com Scratch Pad and discover how you can save time and write more quality articles.   Increase Your Visibility to Get Results: Rather than getting frustrated with your traffic results, discover how you can easily wash away your frustrations to increase your visibility and become a leader in your niche!   Mister Artie's Article Writing Neighborhood: Visit Mister Artie and the Article Writing Neighborhood Trolley to discover what article writing tools you can use to build relationships with your readers.   Behind the Scenes at EzineArticles: Meet Rob: Get a behind-the-scenes look into our Director of Online Education's role and discover additional tips for Expert Authors.   Behind-the-Scenes at EzineArticles: Meet Peter: Find out how a Front-End Developer makes your article writing efforts easier and discover his #1 tip for Expert Authors! Where to Find Even More Videos: A complete list of all of our EzineArticles videos can be found in our Video Archive. Organized to help you find the videos you're looking for, the Video Archive is based on skill level and arranged categorically! You can also view all of our videos on our Facebook Fan Page, YouTube Channel, and our Metacafe Channel. Don't Miss Our Next Video Release! We announce each new video release first on the Blog. Sign up to get email alerts of new Blog posts so you'll never miss a new video announcement! What's your favorite video? Do you have a suggestion for a video you'd like to see? We'd love to hear your comments and suggestions in the comments section by visiting this post online. To Your Article Writing Success & Passion! Penny, Managing Editor http://Blog.EzineArticles.com/ http://EzineArticles.com/ EzineArticles Member Endorsement "I really do love EzineArticles." Was EzineArticles always so awesome and I've just been missing it? I'm discovering all kinds of impressive ways EzineArticles is reaching out to its authors with a personal touch. I really do love EzineArticles (and it's not just because I got some really cool gifts yesterday with a handwritten note... but that helps!). Thanks EzineArticles for being the best article directory - far better than any other directory I know of - and thanks for making me be a better writer. Stephanie Morrison SpiritualLifeBalance.com EzineArticles Newsletter Information Join EzineArticles | Manage Your Subscription | EzineArticles RSS Feed | List Support Create Free Membership Account | Login For Members Only To Leave The EzineArticles Newsletter: leave-7251029-5233187.e085d87993250aab11f3e0c15f1c2785@lists.ezinearticles.com ISSN: 1525-7126 - Library Of Congress, Washington D.C. Postal address: EzineArticles.com, PO Box 12740 Green Bay WI 54307 USA © Copyright 1999-2012 EzineArticles.com. All Rights Reserved.

[EzineArticles] The Power of Social Networking

The Power of Social Networking Article Writing + Social Networking = Success Between Twitter and Facebook alone, there are over 800 million users tweeting, sharing, posting, reposting, and more. For Expert Authors, this exchange of information makes article marketing and social networking a perfect match. Social networking sites get your articles into the hands of pre-qualified readers faster than search engines, and your articles create a constant source of information for your followers on your social networking sites. Discover how you can harness The Power of Social Networking and achieve the many benefits with the strategies and tips in the video below! Downloadable Versions:                 Recap of The Power of Social Networking Develop a Social Networking Strategy Here are 5 great social networking strategies: Put your audience first and start discussions to discover new article ideas. Create a plan for promotion and growth, (e.g. start contests or challenges that offer rewards). Add photos and videos to give your audience variety and increase engagement. Build a reputation of providing quality to create long-term readers and customers. Connect accounts (e.g. Twitter and Facebook) to double or even triple your production. Tip: Evaluate your strategy's progress by taking note of your average article stats before you implement new strategies. After implementation, track the progress of your article stats as well as your social networking stats to see what worked and what may need to be adjusted. Tips for Branding Your Social Networking Channels Brand Identity: Whether you choose to use your name, your company name, or your product name, ensure it is consistent on your social networking sites to build brand identity and avoid confusion.   Personal vs. Professional: Keep your personal and professional profiles separate to prevent branding conflicts.   Branding Schemes: Make sure your color schemes, logos, and your overall message fit together to stay consistent and make a lasting impression.   Audience, Audience, Audience: Focus on your audience by ensuring your channels are organized and easy to read. Take Advantage of the My.EzineArticles.com Networking Tab Build your own EzineArticles Expert Author community with the My.EzineArticles.com Networking tab to connect with other Expert Authors and share your expertise. Doing so will have an incredible payoff of increased credibility, exposure, readership, and brand identity! Article writing ultimately increases your credibility, exposure, and traffic to your website or blog, but social networking sites amplify it with a dynamic and interactive relationship between you and your readers (potential clients/customers). Start today! Develop a strategy, create a brand identity, and begin building your own Expert Author community on My.EzineArticles.com. Head over to your My.EzineArticles.com account to visit the Networking tab today or click here to get started! How do you use social networking to deepen reader engagement? Share your social networking strategy in the comments section of this post online! To Your Article Writing Success & Passion! Penny, Managing Editor http://Blog.EzineArticles.com/ http://EzineArticles.com/ PS: Got a quick minute? Check out episode 1 of the 1-Minute Approval Tips video series to discover how to leverage your credibility and increase reader-trust with your author photo by clicking here! EzineArticles Member Endorsement "I love it!" [My.EzineArticles.com] looks great! I love it! I especially like the "What's Going On" section. I'm always looking for tips on how to improve my writing. Thanks! Tasha Franklin WorkForStayAtHomeMom.com EzineArticles Newsletter Information Join EzineArticles | Manage Your Subscription | EzineArticles RSS Feed | List Support Create Free Membership Account | Login For Members Only To Leave The EzineArticles Newsletter: leave-7243929-5233187.e085d87993250aab11f3e0c15f1c2785@lists.ezinearticles.com ISSN: 1525-7126 - Library Of Congress, Washington D.C. Postal address: EzineArticles.com, PO Box 12740 Green Bay WI 54307 USA © Copyright 1999-2012 EzineArticles.com. All Rights Reserved.

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[EzineArticles] Top Misused Words Part II

Top Misused Words Part II Don't Lose Your Credibility by Misusing These Words, Too! We're back again with your next installment of the most commonly misused words in the English language. Our last edition certainly struck a chord with many authors as we listed some of your biggest pet peeves or offered points of grammatical clarification. Let's take a moment to discuss what happens when an error does see the light of day. It's always a humbling moment when, as an Expert Author, someone points out grammatical errors or inconsistencies in your published articles or on your site. Use these errors as moments of discovery by adding them to your proofreading lineup to strengthen your writing skills and maintain your credibility as an Expert Author. Without further ado, keep a vigilant eye on your articles for this next batch of abused, ill-used, and misused words: affect vs. effect affect - To have an effect on; make a difference to; an emotion or desire. 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Incorrect: Did you see this low-fat and delicious desert recipe? Correct: Did you see this low-fat and delicious dessert recipe? We will have another installment of the most common misused words over the next few weeks, so stop by the Blog again for new grammar and spelling tips to ensure your articles are error free. Not only will these tips help you maintain your credibility, but they can be applied across multiple platforms and help you drive more traffic to your blog or website! Did you miss our last edition of Top Misused Words? Check it out here! To Your Article Writing Success & Passion! Penny, Managing Editor http://Blog.EzineArticles.com/ http://EzineArticles.com/ PS: Download the entire Article Writing - Paragraph and Grammar Structure PDF training series to uncover the basics of grammar by visiting our FREE Training Archive! EzineArticles Member Endorsement "As little as 3 years ago, I read several references to EzineArticles as the leading website for articles..." The marketing principle of giving away of something of value for free in order to sell something else, resonated with me. It is also a way to establish your voice and brand in a more structured professional manner than typical social media i.e. Facebook, Twitter, et al. They have their place and are useful to an author/writer. However, the growth of the internet creates a huge demand for quality content. I still think the key is to write "quality content". If it is well written, accessible, and of timely interest to people it will get plenty of attention. EzineArticles is a wonderful reservoir of good content on many topics. 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Automate Your Link Building & Skyrocket Your Google Rankings

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[EzineArticles] 1-Minute Approval Tips #1: Your Author Photo

1-Minute Approval Tips #1: Your Author Photo Episode 1 of the "1-Minute Approval Tips" Video Series Strapped for time? We decided to slice our 2-Minute Approval Tips series in half to provide you with the same quality tips in half the time! Over the course of this series, you'll discover a wide range of quick tips to ensure you're getting the most out of your article writing efforts; including My.EzineArticles.com member interface tips, traffic-building tips, credibility and exposure tips, and of course tips on how to achieve painless article approvals on the very first submission. Kicking off the first installment in the 1-Minute Approval Tips video series, discover how easy it is to upload your professional author photo using My.EzineArticles.com and find out what you'll earn in return. Downloadable Versions:                 Here's a quick recap of the first episode of the 1-Mintue Approval Tips series, Your Author Photo: Your Expert Author photo gives readers a sense of who you are and what you represent. Choose a professional photo that accurately portrays you. Doing so will help strengthen trust and credibility with your readers. Steps to upload your author photo on My.EzineArticles.com: Log into your My.EzineArticles.com account Select the Profile tab, and then select Edit Image. Either drag and drop your desired author photo into the dotted box or select Upload New Image and select the image you would like to use from your computer. Expand the crop area or use the arrows underneath the image to rotate the photo. Once you are satisfied with your photo, select Save. Click here to discover how to build more exposure to your brand using your Author Photo here! What would you like to see in our next 1-Minute Approval Tips video? Share your suggestions or questions in the comments section here! To Your Article Writing Success & Passion! Penny, Managing Editor http://Blog.EzineArticles.com/ http://EzineArticles.com/ PS: Want more great article writing tips? Discover all 20 of our 2-Minute Approval Tips videos here! EzineArticles Member Endorsement "Time is precious..." I think your 2 Minute Approval Tips are brilliant because they are just two minutes! Why haven't Internet marketers learned that little trick? Time is precious so asking me to read a long blurb or watch a video and you have lost me forever. The two-minute strategy fits in nicely with my own view of treasuring time. Robert William Locke Natural-ADHD-Cure.com EzineArticles Newsletter Information Join EzineArticles | Manage Your Subscription | EzineArticles RSS Feed | List Support Create Free Membership Account | Login For Members Only To Leave The EzineArticles Newsletter: leave-7227860-5233187.e085d87993250aab11f3e0c15f1c2785@lists.ezinearticles.com ISSN: 1525-7126 - Library Of Congress, Washington D.C. Postal address: EzineArticles.com, PO Box 12740 Green Bay WI 54307 USA © Copyright 1999-2012 EzineArticles.com. All Rights Reserved.

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[EzineArticles] Fine-Tune Your Preferences on My.EzineArticles.com

Fine-Tune Your Preferences on My.EzineArticles.com You're in control with My.EzineArticles.com Settings! You may need to update your contact information from time to time or perhaps you want to receive your Monthly Performance Summaries via email. No matter! You are in full control of your account settings and how you wish to receive your EzineArticles notifications with My.EzineArticles.com. How to access Settings on My.EzineArticles.com: 1. Go to My.EzineArticles.com 2. Log in using your current EzineArticles username and password 3. Select the author name dropdown menu located in the upper-right corner of the page 4. Select Settings Within Settings, you will find three tabs: Account - Stay informed by ensuring your contact information is accurate. Although communication is primarily conducted with you via email, include your mailing address so you can receive free promotional items. You can also update your time zone settings, phone numbers, business information, and password. All of your information is for EzineArticles internal use and will not be made public with the exception of your listed Country, which is used to show our users which country you are from. Also, every time you submit an article, it will ping on our EzineArticles Map!   Articles - Change settings for editing and displaying articles on your account, including updating your preference for the WYSIWYG tool to be On/Off in the editing body of your articles, allowing readers the option to download your article(s) as a PDF, or enabling/disabling your recently published articles to automatically share on your Facebook or Twitter social networking pages.   Notifications - Manage which notifications you would prefer to receive via your My.EzineArticles.com account or your email. This includes notifications your articles have been approved or perhaps our member support team has responded to your inquiry via a support ticket. You also receive notifications for badges earned, challenge goals achieved, discussion activity, and much more. Please note if you have already signed up for any EzineArticles.com email subscriptions, such as Category Alerts, Author Alerts, newsletters, etc., these will all appear within the Notifications tab. If you would like to add more or update your email address, please visit your EzineArticles.com Subscriptions page. One final tip to fine-tune your preferences: If you are first starting out, we recommend leaving both forms of notification on (email and account). Over time, you will be able to determine which form you prefer for each notification. Visit your My.EzineArticles.com Settings page today to fine-tune your notifications to stay informed with EzineArticles' latest and greatest tips and insights. Visit this post online to share your favorite features! Special Note: Backed by our data and design team, My.EzineArticles.com serves you, the Expert Author. Please share your comments and suggestions so we can continue to make My.EzineArticles.com the ULTIMATE article writing platform tailored to your needs AND wants! To Your Article Writing Success & Passion! Penny, Managing Editor http://Blog.EzineArticles.com/ http://EzineArticles.com/ PS: Discover the benefits of building your very own My.EzineArticles.com Expert Author network here! EzineArticles Member Endorsement "This makes article writing fun." My.EzineArticles.com: All I can say is WOW! I love it... I love the integration with social networking accounts, and the Challenges. Everything seems much easier and more accessible. This makes article writing fun. Many thanks Chris and the team. Huge kudos to you. Angela Booth AngelaBooth.com EzineArticles Newsletter Information Join EzineArticles | Manage Your Subscription | EzineArticles RSS Feed | List Support Create Free Membership Account | Login For Members Only To Leave The EzineArticles Newsletter: leave-7220937-5233187.e085d87993250aab11f3e0c15f1c2785@lists.ezinearticles.com ISSN: 1525-7126 - Library Of Congress, Washington D.C. Postal address: EzineArticles.com, PO Box 12740 Green Bay WI 54307 USA © Copyright 1999-2012 EzineArticles.com. All Rights Reserved.

[EzineArticles] Article Content vs. Real Life - Wrong Categories

Article Content vs. Real Life - Wrong Categories The series where questionable article writing practices are brought into the real world. When you approach a sales counter to make a purchase, you may be asked: "Did you find everything you were looking for?" After wandering up and down aisles, have you ever wanted to respond: "Did you model your store after a labyrinth?!" This sentiment may also resonate with your reader if they can't find your article because it's placed in the wrong category. In turn, if your articles are in the wrong categories, you ultimately decrease your chances of driving traffic to your blog or website. Meet Brian and Nick in the 12th episode of the Article Content vs. Real Life series to discover why selecting the right category for your article will give your visibility a boost! Downloadable Versions:                 Reach Readers by Choosing the Right Category for Your Article Topic Brian had the best intentions for his readers and his business. However, Nick showed Brian how if he placed his articles in the right category, his chances of his articles being seen would improve and increase his click-through-rate! Nick's Advice on Categories Don't "Wing" It Not knowing the type of information your target audience wants and where they will search for it will hurt your credibility and your exposure. Either readers will not find you or they will completely give up on using you as a credible source for their information. What to do: Get to know your audience. If your article fits into multiple categories, choose the category that makes the most sense for your readers. Don't Match Your Category to Your Expertise Placing the article in the wrong category, or even a broad category, will only result in getting skipped over by non-targeted readers and it decreases the chances of your article being seen by your intended audience. What to do: Your targeted readers should easily find the information they are looking for. Choose a category that best matches your article's content, not necessarily your expertise. EzineArticles.com has over 700 categories to choose from! Browse your niche's categories here to match the best categories with your quality articles to position them to get the best pre-qualified traffic they deserve. Find more Article Content vs. Real Life episodes on the EzineArticles YouTube Channel! How do you categorize your articles? Share your questions or comments by visiting this post online! To Your Article Writing Success & Passion! Penny, Managing Editor http://Blog.EzineArticles.com/ http://EzineArticles.com/ PS: Did you miss the last episode Mister Artie's Article Writing Neighborhood? Watch it now to discover several tools to build relationships with your readers! EzineArticles Member Endorsement "I have grown my monthly newsletter to over 14,000 subscribers." EzineArticles.com kept being discussed by the Internet marketing leaders I listened to. I investigated it and found it to be very easy to learn and very effective... I started article writing when I started my newsletter in late 2006. At that time, I had about 25 subscribers - mostly friends and family. Since then I have grown my monthly newsletter to over 14,000 subscribers. Lee Binz TheHomeScholar.com EzineArticles Newsletter Information Join EzineArticles | Manage Your Subscription | EzineArticles RSS Feed | List Support Create Free Membership Account | Login For Members Only To Leave The EzineArticles Newsletter: leave-7211244-5233187.e085d87993250aab11f3e0c15f1c2785@lists.ezinearticles.com ISSN: 1525-7126 - Library Of Congress, Washington D.C. Postal address: EzineArticles.com, PO Box 12740 Green Bay WI 54307 USA © Copyright 1999-2012 EzineArticles.com. All Rights Reserved.